Sending Email Failed

The following helpsheet what to check when getting message 'Sending Email Failed'. 

STEP 1

The Step shows the error message.

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STEP 2

 

Make sure that you have the pdf checked and also that you have chosen the correct email selection

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STEP 3

 

If you use Outlook then make sure that you have chosen it If you use the Email Productivity Client make sure that you have chosen SMTP If you are still getting the 'Sending Email Failed' when using Outlook then follow the instructions below - 1. Take your email settings from Outlook

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STEP 4

 

2. Place your incoming details from Outlook into the Email Productivity Client's incoming details tab

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STEP 5

 

3.Take your Outlook outgoing settings and place them in the outgoing for your Email Productivity Client

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STEP 6

 

4.Once you have done this save by clicking on the blue disk at the bottom right hand side

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STEP 7

 

5.Then send a email from your system using the smtp - If you still have the problem check with your IT people to have your machine checked to see if there has been any window updates

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