How to refund a customer
The following will assist in processing a customer refund.
There are two ways to perform a refund:
1) Refund an 'On Account' amount
2) Refund an amount against a credit note
Under 'Invoices & Payables,' select 'Accounts Receivable.' |
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Highlight the entry you want to refund and press 'Refund' at the bottom |
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STEP 3 - Refund and amount on account
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Payment status is updated to 'Refunded' |
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The following steps show how to refund an amount to customer against a normal invoice. To start, a credit note must have been previously raised for a customer. Go to the 'Payee' tab at the top and choose the customer. Click 'Refund a Credit' at the bottom |
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A list of credit notes for the customer generates. Select the credit note to refund against and click blue arrow. |
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Select the date and bank account to refund from and click 'Refund'. |
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The refund has been processed. The credit note reflects 'Paid' status. |